FAQ

What is Broken Tractor's return policy?

If you have accidentally purchased the incorrect part and wish to return it, we would be more than happy to help you do so. Please take note of the following:

• All returns must be made within 30 days.
• 20% restocking fee may be applied.
• PLEASE CALL FOR AUTHORIZATION NUMBERS AND SHIPPING ADDRESS (800) 909-7060.
• Parts may NOT be returned without a return authorization number.
• Please do NOT refuse shipments unless parts were damaged in shipping. Doing so WILL result in a 30% restock fee, regardless of reason for refusal.
• Glass is NOT returnable, please check measurements prior to ordering.
• Hydraulic Cylinder Seal Kits are NOT returnable once the package is opened.
• Please call us with a tracking number or any returned items, so that we will see when they arrive for credit.
• Return shipping will be paid for if a part is shipped to you incorrectly (i.e. part shipped does not match part ordered).
• Return Shipping will be paid on defective parts.
• Return shipping will be NOT be paid for incorrectly ordered parts or parts not needed.

When are you open?

Monday to Friday from 8am to 5pm central US time. Closed on weekends and major US holidays.

Can I exchange an item?

Yes. We offer returns and exchanges here at Broken Tractor. To proceed with a return, please call us toll free, and we will provide you with return authorization and a step by step return process for your convenience. We are more than happy to help you exchange your part for the correct one! Give us a call at (800) 909-7060 and we would be pleased to help you. 

Where do we ship to?

We ship anywhere in the US, Canada, most of Europe, and Oceania. If you like to inquire about shipping to other countries please call us at (800) 909-7060 or contact us on our form. We cannot ship to P.O. boxes. We do offer expedited shipping as a service to our customers for an extra fee. These shipping charges however are not guaranteed or warrantied. Additional shipping charges may be incurred if incorrect or incomplete address is provided with order.

Who makes Case Construction Equipment?

When Case IH merged with New Holland Ag in 1999, they formed a new parent company named CNH Global. Although CNH Industrial is a part of the farming and agricultural business, its majority owner is Fiat Industrial. So, in short, CNH Global makes Case IH parts, case dozers, case backhoes, case tractors, and all other case construction equipment, but Fiat owns them. Even though Fiat, who is typically associated with the automotive industry, owns the company, Case Industrial has revolutionized the construction industry. 

Are your painted products freshly painted?

Painted parts are shipped with a protective primer finish only, this allows you to better match your exact paint scheme. Most products are sold to be painted over.

Where is Case equipment made?

All Case equipment, including Case construction parts such as Case backhoe parts, Case tractor parts, and other Case parts, are made in either a manufacturing facility in Burlington, Vermont or the CNH Industrial equipment plant in Harbin, China. Both plants have received Bronze status in the World Class Manufacturing program. Although Case equipment and parts are only made in two places, you can get almost any equipment through Case IH dealers, or you can even find Case IH parts online, including 580k Case Backhoe parts.

How good are Case dozers?

In short, Case dozers are amazing; they’re both powerful and efficient. If you’re looking for improved performance, reduced wear-and-tear, and increased productivity, a Case IH dozer is what you need. The best part is the part availability. There are Case dozer parts online, and here at Broken Tractor, we even have used Case parts for Case dozers! If we don't have what you need, all you have to do is submit a parts request form, and we will find it for you! The same goes for Case tractor parts, Case backhoe parts, Case excavator parts, and even Case loader parts.

Does Case make their own engines?

Yes, and a few years ago, Case released an entire new line of engines along with their new agricultural equipment. This lineup of new Case engines was unique in that Case IH boasted themselves as the first and only maker of Selective Catalytic Reduction technology. This was the first use of this patented method to meet strict Tier 4 Final emissions standards. Not only does Case make their own engines, but they do it while pioneering the way to a new green standard among engines in equipment. If you're in need of Case backhoe engine parts, look no further than Broken Tractor! If you do, you'll see why you should visit Broken Tractor if you have a broken tractor or any other equipment in need of a replacement part. 

What Year is My Case Backhoe?

In order to know the year of your Case Backhoe, you will have to find the serial number of it. The serial number should be a combination of numbers between 7 and 14 digits depending on how old the backhoe is. This number is normally located under the left door on side of frame rail or under the base of the left lift arm.

What is the Smallest Case Backhoe?

The smallest Case Backhoe considering the dig depth capabilities is the 580 Super N which has an engine power of 97 horsepower with 72 kW with a dig depth of 14' 4" (4.31 m). Even though this is not the most powerful Case Backhoe in the market, it is quick, efficient and productive as known from the Case brand.

Where can I buy John Deere parts online?

Aside from the John Deere site, you can buy John Deere parts right here on Broken Tractor. We have a wide selection of new JD parts, as well as used John Deere parts that we have rebuilt and refurbished. Since we’re a premier construction parts dealer, we have John Deere backhoe parts, John Deere tractor parts, and even John Deere gator parts. The best part is if we don’t have the used tractor parts or any other John Deere replacement parts you need, you can use our John Deere parts look up and we will find the part for you! We even have a used John Deere parts catalogue to showcase our salvaged & rebuilt parts and the machine they came from.

How do I find my John Deere part number?

Finding the model number on your John Deere parts is as easy as finding the identification tag on your machine. The part number will be displayed below the model heading on the part. Located in the top right corner of the tag is the serial number. You need to know the part number if you need a John Deere replacement part. Once you provide the number to the John Deere dealer, they can easily find the part you need for your John Deere tractor, mower, dozer, or backhoe. Additionally, if you’re looking for JD parts online, entering those numbers will make your search much easier, even if you’re looking for a John Deere 750 part or a part for any other John Deere model. If you are in need of John Deere tractor parts near Baton Rouge, look no further than Broken Tractor.

Is John Deere American owned?

Yes, John Deere is an American-owned company. According John Deere's company history, John Deere invented his first machine, the first commercially successful, self-scouring steel plow, it was 1837, and he was located in Grand Detour, Illinois. In 1848, Deere moved his tractor and agricultural operation to Moline, Illinois where it has remained ever since.

Where are John Deere parts manufactured?

Although John Deere tractor parts are manufactured in many countries around the world, most are manufactured right here in the United States. There are 4 places that take on the large John Deere manufacturing plants; they are Augusta, Georgia; Waterloo, Iowa; Horicon, Wisconsin and Greeneville, Tennessee. John Deere Compact Utility Tractors and Utility Tractors are made in Georgia, John Deere Agricultural Tractors are made in Iowa, and John Deere Lawn & Garden tractors are produced in both Tennessee and Wisconsin.

Does Ford Still Make Tractors?

No, Ford does not currently make new model tractors, however, older model Ford tractors are still sold and used widely across the country. However, if you're looking for a new tractor, New Holland tractors are available! Shop Ford tractor parts at Broken Tractor, the premier aftermarket tractor parts dealer of the country, online or at your local shop in Baton Rouge!

What year is my Ford Tractor?

To discover the year your Ford model was made, first, you need to locate the date code on the right side of your tractor which is stamped on the flywheel housing behind the starter above the lug nut. The first digit of the code gives the last digit of the production year. For example, if your Ford Tractor was manufactured in 1972, your code’s first digit would be ‘2’.Next, is a letter that represents the month, the letter A represents January, and so on down the alphabet. Following the letter is another number that represents the day, which is simply the corresponding day from 1-31. Lastly is the shift the tractor was made on. The night shift will have the letter A, the day shift will have the letter B, and the afternoon shift will have the letter C. If you're looking for any parts for Ford, you'll need to find your part number, which is specific to each part of the tractor. If we don't have the tractor part you need, just fill out a parts request form, and we'll find it for you!

Is the 8N Ford Tractor Good?

Yes, the Ford 8N is an excellent farm tractor! This Ford tractor has been a fan-favorite tractor since 1948 and is still used today. The Ford 8N tractor is known for its durability and longevity, with simple and easy-to-use features. Broken Tractor near Hammond is proud to sell the new, rebuilt, and used Ford tractor parts you need to maintain your New Holland Ford tractors such as steering parts, fuel systems, hydraulic lifts, front axle parts, and more. We even have 8N Ford tractor parts, 9N Ford tractor parts, Ford 3000, and so much more! We'll help you get back to work without a Broken Tractor!

Is New Holland Owned by Ford?

Currently, Fiat owns Ford-New Holland. The history of the Ford tractor is complex, and the company has changed hands quite a few times. In 1895 New Holland was formed, then it was acquired by Sperry. Then Henry Ford and Ford Motor Company purchased it in 1986. Finally, Fiat acquired the company in 1991. Although they are an automobile company, they continue to manufacture farm equipment through New Holland. Although there are only old Ford tractors on the market and there are new New Holland tractors available, many people simply refer to these machines as Ford-New Holland tractors, which causes many people to ask, "are Ford and New Holland the same company?"

Is Case IH the same as International Harvester?

At its prime, International Harvester had a reputation for building great, durable products. The Farmall brand underneath this company was especially popular. After having some financial troubles, the International Harvester partnered with J.J Case & Company to become IH Case. However, truck operations continued, and International Harvester was renamed Navistar, which continues today as a public company. To summarize, Case IH products are now International Harvester. 

Where to buy International Harvester, Case AG, and Farmall parts? 

You can buy Case IH and Farmall parts from Broken Tractor. We are your premiere online parts distributor, and we have a wide variety of products for you to choose from. If you need a part that you can’t find online, or if you don’t know exactly what part you need, our experts can help. Contact us online or call us today!

What engines do Case IH tractors use?

Our Case IH tractors are produced by one of the largest, most advanced engine manufacturers in the country, FPT Industrial. Case IH FPT high-horsepower engines not only meet the stage IV emissions standard but can reduce fuel consumption by an average of 10 percent vs. equivalent stage IIIa models. There are four different engines that the Case IH can use including the Cursor 9, Cursor 13, Cursor 16 and the N67. These two engine families provide best-in-class performance, low operating costs, maximum productivity, and impressive overall efficiency. Here at Broken Tractor, we offer all parts necessary in maintaining or repairing these fine engines to ensure that you can work efficiently and safely.

If I can’t find the part number on your website, does this mean it is not in stock?

Absolutely not, we offer a number of different parts and services to help you repair or maintain any issues you may have with your vehicle. Our team at Broken Tractor is educated in multiple service and diagnostic issues and we can help you find the parts you need to avoid any expensive repairs or damage to your vehicle. If you’re having trouble finding certain parts or are unsure on what parts you might need, please do not hesitate to fill out our parts request form, contact us online,  or call us at (800) 909-7060.

Can I buy Massey Ferguson tractor parts online?

Unfortunately no, Broken Tractor will stop selling Massey Ferguson products September 1st 2022. 

Where are CAT parts made?

Caterpillar is an American company, but it manufactures tractor parts in every region in the world to support a global customer base. Its primary manufacturing locations are in the United States, however, and it creates the following machines in various parts of the country:

• Large track-type tractors (East Peoria, Illinois)

• Large mining trucks (Decatur, Illinois)

• Large motor graders (North Little Rock, Arkansas)

• Gas turbines (San Diego, California)

• Smallest track-type tractors (Athens, Georgia)

Where can I buy CAT parts?

You can buy aftermarket, used and new CAT parts right here, at BrokenTractor.com, right from the comfort of your home or office. We make it easy to search, learn, and shop for the tractor parts that you need. If you have any questions about the parts we offer, or if you’re looking for something that you don’t see on the site, contact our experts. We can help you get everything you need to get your broken machine back in top shape.

Where can I look up Caterpillar parts? 

Don’t know what the name of your part is? You can look up the number on the OEM website to find what you need. If you know exactly what part you need, search our inventory! We’re sure to have it. And if you don’t see it on the site, don’t fret! We have many more in stock, and the part you need is likely just a call away. 

Do Caterpillar parts come with a warranty?

Yes! If a defect in material or workmanship is found during the warranty period, Caterpillar will provide (at Caterpillar’s choice) New, Classic, Cat Reman parts or Caterpillar approved repaired parts, assembled components, needed to correct the defect. Your replacement tractor part may be provided by a Cat dealer or other source approved by Caterpillar. Bought an aftermarket part? These often come with warranties, too. Check with the site and manufacturer of the aftermarket part to find out. 

Should I buy aftermarket CAT parts? 

Aftermarket parts are a great way to save money and repair your machine on a budget. Whether you should buy them depends on your financial situation and your personal needs. Read more about the difference between original Caterpillar parts and aftermarket parts on our blog.

What equipment does CAT make?

Cat is a manufacturer known for construction and mining equipment. The company has over 300 product offerings, which include articulated trucks, backhoe loaders, dozers, engines, excavators, generators, motor graders, skid steer loaders and wheel loaders.